Don’t Think About IT. That’s Our Job.
This position is responsible for promoting the value proposition, products, and services of CIO Technology Solutions. The primary purpose of this position is to act as the customer’s advocate on all service related issues and serve as a positive liaison between CIO staff members and their immediate clientele. The successful candidate will be able to: respond in a timely manner to incoming tasks (clientele requests for support, incoming requests for quotes, order entry, applications, and technical support assistance, product selection, resolving customer issues); respond in a timely manner to outbound activities (follow-up on quotes, opportunities, leads, and for maintaining account relations).
General Duties
- Effectively monitor, control and support service delivery, ensuring systems, methodologies, and procedures are followed
- Build and maintain client relationships internally and externally
- Attend client service review meetings covering performance, service improvements, quality and processes
- Ensure that processes and methodologies are followed to provide effective monitoring, control, and support of service delivery
- Provide reporting on SLA adherence, capacity usage, and other key indicators as defined and developed for the customer and by internal management resources
- Research accounts, identify key players, and maintain a positive client engagement
- Develop a deep understanding of customer’s business needs and requirements thereby enabling a business dialogue to be conducted with key decision makers.
- Perform CIO performance reviews and client needs assessments
- Work closely with service desk and project teams to assist in quote generation that adheres to company approved technology solutions
- Develop and deliver presentations of the company products and services
- Assist in successful implementation of client initiatives
- Conduct post-sales and post-project follow-up
- Ensure effective internal communication between CIO service desk and customer
- Maintain healthy communication channel to effectively support the customer
- Maintain customer relationships with key decision makers at assigned accounts and cultivate long-term relationships with the clientele
Skills
- Experience of 2 to 5 years in consultative sales of technology solutions in a B2B environment
- Knowledge of operating systems, software applications, technologies, communications and suppliers to support business needs
- Innovative thinker – able to convert customer requirements into workable solutions
- Strong interpersonal and customer service skills
- Excellent verbal and written communication skills
- Strong time management skills
- Strong organizational skills, ability to set priorities and meet deadlines
- Interact effectively with all levels of customer functions up to C-Level executives
- Experience using Microsoft Office applications
- Able to adapt to new computer products and solutions
Education Requirements
- Bachelor’s Degree in a related technical field preferred
- ITIL certification preferred
- ConnectWise Manage & ConnectWise Sell (Quosal) experience a plus
Benefits
- 10 Days PTO (Paid Time Off) per year plus designated holidays
- Complete insurance package available after 90 days of employment (includes health, dental, and ancillary coverage options)
- Simple IRA with match after one year of employment
- Benefits are subject to change as company policies change
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities required of individuals so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
