What Is Remote IT Support?

Remote IT support — also called remote technical support — is a service framework that allows off-site providers to assist in resolving technology issues and manage business IT environments at a distance. For example, companies might choose remote support for help desk operations, in turn making it easier for staff to resolve common IT issues….Continue Reading


What Is Mobile Device Management?

How Can It Benefit Your Business? Mobile device management lets IT teams monitor, manage, and secure devices across corporate networks. In practice, this process relies on a combination of device agents and cloud-based servers. Device agents are software tools installed on end-user devices such as phones, laptops, and desktops. These agents communicate with cloud-based servers…Continue Reading


Are Software Updates Necessary?

Attack volumes are on the rise — and attackers aren’t particular about their targets. Small, midsize and enterprise organizations are all under threat as malicious actors look for any opportunity to compromise systems, exfiltrate information or encrypt operational data. What’s more, the variety of threats is also increasing. From infected pop-up advertisements to emails with…Continue Reading


What Are IT Asset Management Best Practices?

IT asset management (ITAM) is the umbrella term for tracking technology deployments across their lifecycle in an organization and ensuring that the assets are identifiable, accessible, and usable for staff. ITAM covers both tangible and intangible assets. This means that both devices and data fall under the category of IT assets, and both effective management…Continue Reading


Hurricane Preparedness - Plan - Execute - Recover

How to Prepare Your Business Before a Hurricane Hits

With Hurricane Dorian expected to make landfall on Florida’s Atlantic coast late Monday/early Tuesday, many Floridians are preparing to buy supplies and review their evacuation plans. What should businesses do to prepare? Being prepared will not only save you time and money but could also save your business. From initial planning and crisis management to…Continue Reading


Windows 7 End of Life – What You Need to Know

Windows 7 End of Life – What You Need to Know

Earlier this year, Microsoft® announced that as of January 14, 2020, it will no longer support their Windows® 7 operating system and has replaced it with the Windows 10 Pro operating system. This so-called end of life of Windows 7 means that after January 14, it will no longer be a supported operating system. After…Continue Reading


Financial Institutions and Cloud Computing

Securing critical data in the cloud during this wave of file-less cyber attacks can pose serious security risks when moving from a traditional enterprise data center into a cloud environment. Even in private clouds, financial organizations face intensified risks from having multiple data sets and applications sharing on the same physical services. Banks, credit unions…Continue Reading


Endpoint Detection – Your antivirus won’t catch everything

Does your organization have best practices for how to use technology which include installing patches, computer based training and pushing out anti-virus updates? Does your firm have a threat detection strategy? Perhaps your firm utilizes a layered security approach and because you have never experienced a breach you are at peace with the security of…Continue Reading


Why backing up your data is so important during hurricane season

Being located in Florida, we’re no strangers to hurricanes. Last year saw multiple storms pass by us with Irma being the largest of those. Hurricane season starts June 1st this year and we need to be ready since US forecasters predict that this year’s hurricanes will be worse than normal. The 2017 hurricane season alone…Continue Reading


What is “the cloud” and what does it do?

When we first think of “the cloud” we either think of those white, fluffy things we used to pretend were animals or the annoying message that pops up on our phones asking us to purchase more cloud space. But what really is it? You may not have any idea what it really is but the…Continue Reading