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What Is Remote IT Support?

Remote IT support — also called remote technical support — is a service framework that allows off-site providers to assist in resolving technology issues and manage business IT environments at a distance. For example, companies might choose remote support for help desk operations, in turn making it easier for staff to resolve common IT issues….Continue Reading

AI Security: Are Language-Processing Tools A Threat?

Large language models (LLMs) and natural language processing (NLP) are taking the business world by storm. Subsets of artificial intelligence (AI) frameworks, these language-based operations power applications like ChatGPT and customer service solutions such as chatbots. Data shows the growing power of these intelligent options: ChatGPT became the fastest-growing consumer application in history just two…Continue Reading

What Is Multifactor Authentication (MFA)?

Authentication is the process of verifying user identities before granting them access to secure accounts, software applications, or network services. Usernames and secured passwords are the most familiar form of authentication: Employees or customers provide their registered username and chosen password to gain access. The problem? If passwords are stolen, bad actors can easily gain…Continue Reading