What Is Remote IT Support?

Remote IT support — also called remote technical support — is a service framework that allows off-site providers to assist in resolving technology issues and manage business IT environments at a distance. For example, companies might choose remote support for help desk operations, in turn making it easier for staff to resolve common IT issues….Continue Reading


AI Security: Are Language-Processing Tools A Threat?

Large language models (LLMs) and natural language processing (NLP) are taking the business world by storm. Subsets of artificial intelligence (AI) frameworks, these language-based operations power applications like ChatGPT and customer service solutions such as chatbots. Data shows the growing power of these intelligent options: ChatGPT became the fastest-growing consumer application in history just two…Continue Reading


What Is Multifactor Authentication (MFA)?

Authentication is the process of verifying user identities before granting them access to secure accounts, software applications, or network services. Usernames and secured passwords are the most familiar form of authentication: Employees or customers provide their registered username and chosen password to gain access. The problem? If passwords are stolen, bad actors can easily gain…Continue Reading


What Is Mobile Device Management?

How Can It Benefit Your Business? Mobile device management lets IT teams monitor, manage, and secure devices across corporate networks. In practice, this process relies on a combination of device agents and cloud-based servers. Device agents are software tools installed on end-user devices such as phones, laptops, and desktops. These agents communicate with cloud-based servers…Continue Reading


Are Software Updates Necessary?

Attack volumes are on the rise — and attackers aren’t particular about their targets. Small, midsize and enterprise organizations are all under threat as malicious actors look for any opportunity to compromise systems, exfiltrate information or encrypt operational data. What’s more, the variety of threats is also increasing. From infected pop-up advertisements to emails with…Continue Reading


IT Network Security Checklist

Protecting business networks is a never-ending job, and one that’s grown exponentially more difficult over the last 10 years. From the uptake of cloud services and mobile devices to the sheer amount of data stored and applications used, networks are more complex and complicated than they’ve ever been. This creates the perfect storm for attackers,…Continue Reading


What Are IT Asset Management Best Practices?

IT asset management (ITAM) is the umbrella term for tracking technology deployments across their lifecycle in an organization and ensuring that the assets are identifiable, accessible, and usable for staff. ITAM covers both tangible and intangible assets. This means that both devices and data fall under the category of IT assets, and both effective management…Continue Reading


Hurricane Preparedness - Plan - Execute - Recover

How to Prepare Your Business Before a Hurricane Hits

With Hurricane Dorian expected to make landfall on Florida’s Atlantic coast late Monday/early Tuesday, many Floridians are preparing to buy supplies and review their evacuation plans. What should businesses do to prepare? Being prepared will not only save you time and money but could also save your business. From initial planning and crisis management to…Continue Reading


Windows 7 End of Life – What You Need to Know

Windows 7 End of Life – What You Need to Know

Earlier this year, Microsoft® announced that as of January 14, 2020, it will no longer support their Windows® 7 operating system and has replaced it with the Windows 10 Pro operating system. This so-called end of life of Windows 7 means that after January 14, it will no longer be a supported operating system. After…Continue Reading


Financial Institutions and Cloud Computing

Securing critical data in the cloud during this wave of file-less cyber attacks can pose serious security risks when moving from a traditional enterprise data center into a cloud environment. Even in private clouds, financial organizations face intensified risks from having multiple data sets and applications sharing on the same physical services. Banks, credit unions…Continue Reading


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